Associate Service Delivery Manager/ Customer Success
We're looking for a Service Delivery Manager to join our fun & supportive team!
Job Title: Associate Service Delivery Manager
Location: Home-based with occasional travel to client site or Columbus offices as required
Salary: Negotiable (We aim to improve your current package)
Bonus: Yes
Holiday: 25 Days, Plus Bank Holidays (Increasing with Service),
Medical Insurance: Yes (terms apply) and Cashback Plan
Hours: Full time (36.5 hpw)
Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi)
Closing Date: 30th September 2024
Service Delivery Team
At Columbus, we value collaboration, trust-building, curiosity and delivering customer success. By joining our Service Delivery Team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge.
The role of Service Delivery Manager/ Customer Success
As the go-to person between Columbus and a portfolio of valued customers, you'll be the key to building strong, long-term relationships and becoming their Trusted Advisor.
In this role as a Service Delivery Manager, you'll delve deep into understanding your customers, acknowledging their business needs and guiding them through our range of services, from Application to Infrastructure Management.
You will be responsible for:
- Seamlessly transitioning new customers and go-live projects into the team.
- Lead the charge on small to medium BAU projects - planning, budgeting, risk management, and keeping communication on point.
- Partner with our Service Areas to spot growth opportunities and help the team thrive.
Travel and Hybrid Working
We have an environment that gives you the flexibility to achieve an effective work-life balance. To maintain our collaborative approach, all team meetings take place face-to-face in our offices wherever possible.
We continue to offer our customers onsite consultancy time if requested, so flexibility around UK travel and overnight stays is expected dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks so you know well in advance where you will be working.
We ask that those in customer-facing roles aim to come into the office at least once a month, these visits are usually coordinated within each team – but you can work from a Columbus office or any Cubo office regularly if you prefer, whichever suits you.
About You (The Essentials)
This role is not about a qualification or industry experience, our SDM role is about being personable, going the extra mile, advising on opportunities for optimisation and be a master plate spinner.
Diversity and Inclusion are close to our H.E.A.R.T!
By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance.
We are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement, and we aim to get the whole company together twice a year for our company day.
We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications candidates from all backgrounds to apply for positions across our organisation, in return you can expect us to Help you grow. Empower you. Appreciate you. Respect you, and your Team.
What we can offer
You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance.
As a Columbian you will get;-
- 25 Days Annual Leave (Increasing with Service)
- Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
- Enhanced Maternity Pay
- Access to Free Training Courses Delivered by Columbus Academy
- Free Microsoft Certifications and access to Microsoft Learn
- Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
- Free Barista Coffee and hot drinks made in-house
- Free Beer and Fizz every day (2 - 5pm)
- Casual Dress-code in our Offices
- Personal Pension Plan
- Life Assurance x4 Salary
- Cycle-to-Work Scheme
- £2,500 payment for successful candidate referrals
- Flexi-phone upgrade scheme (if eligible)
- Plus many many more (check out our careers pages for details)
Company Awards & Recognition
- Bi-annual Company Special Recognition Awards with prizes!
- Give a thumbs up through Columbus Cheers.
- Employee of the year and Employees Employee of the year.
- Long Service Awards
Employee Wellbeing Program (terms apply)
- Free 24/7 Access to Cubo Gym(s)
- Vitality Medical Insurance
- Westfield Health Cash plan (includes an Employee Assistance Lines),
- Mental health first aiders
- Suggestions Boxes
Next Steps
If this sounds like the role for you, then please drop a copy of your CV over today via our website and “Apply for this job” or CV not up to date? then apply using your LinkedIn profile in seconds.
You may also be prompted to "Connect with us", but please don’t worry if you don’t have the time, it does not impact your application.
In the meantime, check us out on Instagram or LinkedIn
STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS
Suitable for candidates working with/as: Project Manager, Account Manager, Service Delivery Manager, ITIL, SaaS, Customer Service, Customer Success, Enterprise Account Management, Service Deliver Specialist, Microsoft Care, Microsoft Dynamics, Product Owners, Service Owners, and Customer Executives/Relationship Owners
- Team
- Columbus Dynamics
- Locations
- Manchester
- Remote status
- Hybrid Remote
- Role Reference No.#
- CMT003
About Columbus Global (UK)
We’ve been helping businesses digitally transform, maximise their assets and futureproof their operations for over 30 years. With deep industry expertise we know how to make our clients more successful by adapting and implementing proven Columbus and Microsoft-based solution sets for immediate business impact.
Associate Service Delivery Manager/ Customer Success
We're looking for a Service Delivery Manager to join our fun & supportive team!
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