The Service Delivery Manager (SDM) is allocated several customer accounts from the portfolio of live customers - a mixture larger accounts with multiple services and/or smaller clients with services from one service area only. As the SDM, you will work closely with the customers to understand and analyse their ongoing business needs and requirements, advising them on the catalogue of ColumbusCare services available for Application Management Services and for Infrastructure Management Services. As the primary interface between Columbus and a portfolio of installed based customers, you will build key strategic long-term relationships and become a Trusted Advisor to your Customers.
As the Customer's single-point-of contact, you will be responsible for the transition of go-live projects and customer acquisitions to ColumbusCare, and the delivery of small and medium projects, including staffing & planning, budget control and invoicing, risk management and communication. You will work closely with the Service Areas, Service Owners, and Customer Executives/Relationship Owners to identify opportunities in the installed based customer group, through the analysis of incidents and service requests and customer feedback to generate proactive opportunities to generate growth in the Care business line.
If this is you please click here for the full Service Delivery Manager Job Description. We look forward to your application. 🙂 Good Luck!