BC Support Consultant

Working as a key member of Customer Operations to provide development expertise in resolution of customer issues. Additionally working with Services team to implement & complete customer requirements.

Role Summary

To provide customer satisfaction through providing high quality consultancy support to customers on support contracts, including 1st and 2nd line helpdesk remote support and also onsite consultancy services, where required. To identify and promote potential commercial activities.

To identify and promote potential commercial activities. 

Responsibilities include but are not limited to:

  • Resolve customer issues that have been logged on the Support Help desk, within Support Service Level Agreements, by telephone, email, remotely or in person.
  • Perform root cause analysis and incident management to minimise future issues.
  • Drive customer success.
  • Effectively liaise with customers and third parties to ensure prompt resolution to issues.
  • Carry out assigned tasks to a high quality and comprehensive standard, achieving high Customer satisfaction in accordance with the entered contractual agreements and the scope of the Project, escalating cases as required and with a focus on quality.
  • Understand and apply Columbus’ formalised methods and procedures for Support, and where applicable project implementation, contributing actively to the on-going development and implementation of these to improve the customers’ experience and to further business objectives.

Please click here for the full BC Support Consultant Job Description.

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CB25 9PD
CB25 9PD Cambridge Directions +44 (0)1159 902200 View page

Perks & Benefits

There is more than one good reason to join Columbus!

Aside from being a globally recognised Microsoft partner, that develops and invests in their employees, we offer a number of benefits including; 

  • 25 days Holiday (plus Bank Holidays) increasing with service

    Whether it's feeling the sand between your toes or skiing off piste, everyone deserves a break. So at Columbus we make sure you have the time to do what's important to you.

  • Healthcare Cashback Plan

    We understand that you are at your best when you feel your best - That's why we enrol every employee into our healthcare cashback plan.
    Healthy body - Healthy soul!

  • Columbus Heart

    Columbus Heart is our Benefits Hub, which not only provides information on all our benefits, it also hosts a retail discount portal that offers every Columbus employee preferential discounts at everyday high street stores and on top brands. You can save on everything from your weekly shop right the way up to a new TV or your monthly gym subscription.

  • Cycle to Work

    To promote healthier journeys to work and to reduce environmental pollution Columbus has a Cycle to Work Scheme to help you get a new set of wheels.

  • Life Assurance

    We value our people and their extended families, which is why we offer this life cover to all of our team members - we hope this is a benefit we never have to use but it gives peace of mind to our team.

Workplace & Culture

At Columbus, we are proud of our employees, their technical and industry expertise and their ability to develop, adapt and implement business solutions that help our customers maximise their efficiency and overall business performance.

We understand that there is life outside of work and try our hardest to enable a good work/life balance within the team.

In recognition of the commitment and loyalty within the team, we ensure that we celebrate successes together and offer social activities both to employees and their families at different times throughout the year.

We also have an extensive competency framework to support career development at Columbus and we invest heavily in performance management and training & development initiatives at all levels of the business.


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