Service Delivery Manager

Due to our continued growth and expanding services, we are pleased to announce we are recruiting for a new Service Delivery Manager to join our team.

Role Summary  

The Service Delivery Manager (SDM) will be allocated several customer accounts from the portfolio of live customers; this allocation may consist of larger accounts with multiple services and/or smaller clients with services from one service area only.  The SDM will work closely with the customers to understand and analyse their ongoing business needs and requirements, advising on the catalogue of ColumbusCare services available for Application Management Services (AMS) and for Infrastructure Management Services (IMS). They will be the primary interface between Columbus and a portfolio of installed based customers to enable them to build key strategic long-term relationships and become a Trusted Advisor.

Providing the Customer with a single-point-of contact for the governance of all operations services, the SDM is responsible for the transition of go-live projects and customer acquisitions to ColumbusCare, the delivery of small and medium projects within the installed based customers through their own and others services delivery, including interacting with resourcing & planning in Service Areas and other Business Lines, budget control and invoicing, risk management and communication. They will work closely with the Service Areas, Service Owners, and Customer Executives/Relationship Owners to identify opportunities in the installed based customer group, through the analysis of incidents and service requests and customer feedback to generate proactive opportunities to generate growth in the Care business line.  

Full SDM Job Description

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NG15 0ED
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Perks & Benefits

There is more than one good reason to join Columbus!

Aside from being a globally recognised Microsoft partner, that develops and invests in their employees, we offer a number of benefits including; 

  • 25 days Holiday (plus Bank Holidays) increasing with service

    Whether it's feeling the sand between your toes or skiing off piste, everyone deserves a break. So at Columbus we make sure you have the time to do what's important to you.

  • Healthcare Cashback Plan

    We understand that you are at your best when you feel your best - That's why we enrol every employee into our healthcare cashback plan.
    Healthy body - Healthy soul!

  • Columbus Heart

    Columbus Heart is our Benefits Hub, which not only provides information on all our benefits, it also hosts a retail discount portal that offers every Columbus employee preferential discounts at everyday high street stores and on top brands. You can save on everything from your weekly shop right the way up to a new TV or your monthly gym subscription.

  • Cycle to Work

    To promote healthier journeys to work and to reduce environmental pollution Columbus has a Cycle to Work Scheme to help you get a new set of wheels.

  • Life Assurance

    We value our people and their extended families, which is why we offer this life cover to all of our team members - we hope this is a benefit we never have to use but it gives peace of mind to our team.

Workplace & Culture

At Columbus, we are proud of our employees, their technical and industry expertise and their ability to develop, adapt and implement business solutions that help our customers maximise their efficiency and overall business performance.

We understand that there is life outside of work and try our hardest to enable a good work/life balance within the team.

In recognition of the commitment and loyalty within the team, we ensure that we celebrate successes together and offer social activities both to employees and their families at different times throughout the year.

We also have an extensive competency framework to support career development at Columbus and we invest heavily in performance management and training & development initiatives at all levels of the business.


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