"...As a manager its important to realise that your team members have more expertise than you in a number of areas, and that it’s okay to give them the tools to run with their idea’s, rather than prescribe how every little aspect should be done and smother creativity..."

"...I encourage my team to stay curious, by empowering them to think outside the box and giving them the freedom to do what they need to achieve their goals,  whilst facilitating any requirements they have..."

"..I encourage people to get stuck in, ensure the whole team know that we are all there for each other, regular quick meetings on workload and issues, Teams chats to shout for help, lessons learned, share feedback and solutionise together..." 

I take an personal interest in my team – I have regular 1-1 chats with my team to have a general catch up on their projects and their interests out of work. Always give credit where credit is due – if I hear or see that my team are doing well I’m the first to give good feedback, or a Cheers nomination!

"...Trust starts from the day you join the Columbus team. We provide the necessary training and tools to be able to do your role and only if we also provide the trust, the team-work and team collaboration will succeed. Communication is key to building trust by giving regular updates on the work you have done and providing opportunities to check in with your peers and get their support and create trust both-ways. You’re not on your own..!"

"...I build trust with my team by empowering them to do their role. Giving them the freedom to do what they need whilst facilitating any requirements they have. I keep an ‘open door’ policy so they know they can come to me with any problems they have (personally & professionally) and I will always do my best for them. If I keep my team happy then we collectively keep the customers happy..!"