I sort of fell into it, it was never really a plan for me, I just knew I wanted to grow and evolve at whatever career I got into. Through charm and foundational knowledge of Nav09 I got my foot in the door to a 1^st line Nav Support Team. Swiftly progressing to 2nd line responsibilities and even taking on out-of-hours duties, I quickly absorbed new skills.

As my aspirations outgrew my initial company, I made a shift to work with partners, actively honing my expertise. This period of dedicated skill development paved my way to my current role as the BC support team lead at Columbus. In which I hope to continue my growth and my thirst for advancement.

I am passionate about several aspects of the industry and my work. Foremost, I gain immense satisfaction from the opportunity to assist and support individuals, living by the rule of “there are no silly questions.

Looking at complex challenges motivates me, as it allows me to exercise my problem-solving abilities and discover innovative solutions. Moreover, I am an avid learner, and this field constantly presents me with opportunities to expand my knowledge and stay at the forefront of developments, which is something I truly cherish.

Embrace curiosity and fearlessly seek understanding by asking questions. Remember that it's perfectly acceptable to decline tasks beyond your current capacity, prioritising quality, and your own growth. And should you encounter missteps along the way, seize the opportunity to take ownership of them, demonstrating integrity and a commitment to learning from every experience.

I’ve worked in quite an array of industries, which I have took some skill (believe it or not!) from each which has prepared me for anything that comes my way. Highlights being:

Children’s entertainer – if you can deal with sugar high children, and their parents, who are considerable worse than the children, whilst nursing a hangover (I was in my early 20’s) you can deal with anything.

Shop Assistant and Cleaner – it makes you appreciate how hard these jobs are, and to treat everyone with the upmost respect. Treat people how you like to be treated is born from these roles.

Call Centre – the job that showed me my biggest weakness, sales, I was useless at it, but I stuck to it and tried hard, which demonstrated and exposed some my greatness strengths which led to my first IT based role in a Project Team for the company and it ultimately brought me into my career.

Each day presents an opportunity not only to apply my existing abilities but also to continuously grow and expand them. This role serves as a stepping stone towards my larger goal of acquiring developer skills, propelling me towards a future of even greater proficiency and expertise.

It was an opportunity to take a step upwards and lead a team. Not just to endorse growth in my own skills but to help everyone on my team build their confidence, their skills and to take great strides in working towards their own individual goals.

Be confident in what you do know and worry less about what you don’t know. The right attitude and willingness to learn are powerful tools.